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We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customer may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us on the details at the top this document.
We aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted traders in the first instance on 0333 241 3209.
Under the above named regulation you have a right to cancel this contract during a period of 14 calendar days from the day the notice is sent or given to you. During that period if you choose to cancel the contract any money paid to you will be refunded. However, if you have already given written approval for the work to begin before the end of the cancellation period you may required to pay for the goods or services already provided.
If you wish to cancel the contract you must do so in writing and deliver personally or send (which maybe by electronic mail or post) this to the person named below. You may use the form below if you want to but you do not have to.
The notice of cancelation is deemed to be served as soon as it is posted or in the case of electronic communication from the day it is sent.
Changes to the total price for the work – The above price is based on the job as seen.
The price given is subject to change if any unforeseen situation arises or if you make alterations to the original specification.
Any changes to the price will be discussed with you and confirmed in writing as a revised quotation for you to sign and agree to.
Payment terms – Payment due on satisfactory completion of the work.
Payment can be done in Cash or Cheque or by BACS on request.